Help Center
Cash On Delivery "COD' CAMPAIGN POLICY
- The items ordered during this campaign, will be delivered by 10 days which may differ on sourcing the item and to deliver the item in different place outside Dhaka.
- For item/s delivery charge shall be applicable proportionately. Delivery charge may vary upon size, weight and the delivery location.
- Any order/s placed by any person/s shall be canceled immediately, if it is found and proved that s/he has bribed or tried to overrule the delivery order channel or tried any unethical practices through any of the Eshopmart.com.bd officials or merchants.
- Any customer can cancel the order on door step before unbox. For COD Orders product should be unboxed after payment confirmation by the rider.
- In case of any unavoidable circumstances, state emergency or any Act of Gods, if any product is not delivered timely or if any order is canceled by E-shopmart Bangladesh Limited authority, the customer shall get the paid amount refund by E-shopmart Bangladesh Limited as per company policy.
- For the successful completion of the order and delivery, your utmost co-operation and supports shall be highly appreciated.
- E-shopmart Bangladesh Limited reserves the right to withdraw the campaign without any prior notice. But during this situation items those were ordered till the date of cancellation shall be delivered accordingly.
- If customer finds any damage or item missing as per paid value than customer needs to share the Unboxing video to "support@eshopmart.com.bd”, upon verification by the IR Team necessities will be taken as per company policy.